1. What is your return period?
Items can be returned within 30 days from the date of delivery.
2. Do you charge any restocking fees?
No restocking fees are applied.
3. Who pays for return shipping?
Shipping costs for return are paid by the customer.
4. How do I start a return?
Email our customer service team at info@marloweellis.com to register your return.
5. What condition must items be in to be accepted for exchange or refund?
Items must be unused, unworn, returned in their original packaging, and have all original tags attached.
6. How long does a refund take?
Approved refunds will be processed to the original payment method within 7 days.
7. How do I request an exchange?
Contact us at info@marloweellis.com with the details of your request.
8. Can I cancel my order?
Please contact us at info@marloweellis.com before the parcel has been dispatched.
9. What if I receive a damaged or incorrect item?
Please get in touch with us promptly at info@marloweellis.com, including clear photos of the issue.
10. How long is the delivery time?
Total Delivery Time: 5–8 business days.
11. Is shipping free?
Yes, Free Shipping Within the United Kingdom.
12. What payment methods do you accept?
Visa, Mastercard, Maestro, Apple Pay, Google Pay, Shop Pay.