Return and Refund Policy

At Marlowe Ellis, your satisfaction is our priority. If your order doesn’t meet your expectations, the details below explain how to handle returns, refunds, cancellations, and exchanges.

Key Details

  • Return Period: 30 days from delivery date
  • Restocking Fee: None
  • Refund Time: Within 7 days after approval
  • Shipping Costs for Returns: Paid by the customer
  • Exchanges: Accepted

Our Return and Refund Policy is subject to our Terms of Service.

Return Window

Items can be returned within 30 days from the date of delivery. Returns requested after this period cannot be accepted.

How to Start Your Return

  • Contact us: Email our customer service team at info@marloweellis.com to register your return.
  • Receive instructions: We will provide step-by-step guidance with the correct return address and packaging details.
  • Prepare your items: Items must be unused, unworn, returned in their original packaging, and have all original tags attached.
  • Pack securely: Place the items in suitable packaging to prevent damage during transit.
  • Ship the parcel: Use a reliable courier service with tracking. Customers are responsible for return shipping costs.
  • Confirmation: Once we receive and inspect your return, we will confirm its status and proceed with a refund or exchange depending on your request.
Important: Only items meeting these conditions can be accepted. Return shipping costs are the responsibility of the customer.

Refunds

After inspection of the returned package, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7 days. No restocking fees are applied.

Exchanges

If you wish to exchange an item, contact us at info@marloweellis.com with the details of your request. Our team will provide step-by-step instructions for completing the exchange.

To qualify for an exchange, items must be unused, unworn, returned in their original packaging, and have all original tags attached. Once we receive your email, we will guide you through the process and arrange the exchange.

Cancellations

If you wish to cancel an order, please contact us at info@marloweellis.com before the parcel has been dispatched. Once dispatched, cancellations are not possible.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please get in touch with us promptly at info@marloweellis.com, including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.