Important Information
- Order Cut-Off Time: 14:00 GMT
- Processing Time: 1–2 days (Monday to Friday)
- Package Transit Time: 4–6 days (Monday to Friday)
- Total Delivery Time: 5–8 business days
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Shipping Costs: Free Shipping Within The United Kingdom
Shipping Process
After placing your order, you’ll receive a confirmation email indicating that processing has started. Processing takes 1–2 days (Monday to Friday). Once your order is dispatched, you’ll receive an email with tracking information so you can follow the status of your shipment. Package transit time is 4–6 days (Monday to Friday) and total delivery time is 5–8 business days.
Possible Delays
While we aim for timely delivery, delays may occur due to various reasons. If your order is delayed, please allow an additional 3 business days. If you still haven’t received your order after this period, contact us at info@marloweellis.com so we can investigate.
Cancellations
If you wish to cancel an order, please contact us at info@marloweellis.com before the parcel has been dispatched. Once dispatched, cancellations are not possible.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please get in touch with us promptly at info@marloweellis.com, including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.